Through the Windowpane - Medium

All Hats by Rachel products are made to order, by the business owner, to the highest level of quality and detail she sets as standard.

If, however, you are dissatisfied with your new purchase, please contact Hats by Rachel in writing to advise as to the reason for this, within 7 days of having received your order. If deemed reasonable upon inspection (please allow up to 24hr upon receipt of product for inspection), the customer may then arrange for return of the product at their expense, in exchange for either a refund or credit note. The product must be returned within 14 days of the customer receiving the order to qualify. 

Products must be returned in the same condition in which they were received, with labels intact, must not have been worn, and in their original packaging. A refund or credit note cannot be issued if these criteria are not met.

Please be advised that choice of colours shown for the Collection headpieces may not be exactly as they appear on screen. Swatches of material can be posted to the customer upon request, subject to the appropriate postage fee. If you wish to match a Collection headpiece with an outfit, it is advised to avail of the Hats by Rachel Custom Colours Service, if available for that product.

Refunds or credit notes are only possible for Collection products, and not for Bespoke products. As part of the Bespoke service, a number of meetings are held with the customer to ensure their design is as they envisage, including swatch colour agreement.

Hats by Rachel provides a Personal Delivery Service to customers in both the Republic and Northern Ireland. Delivery rates are shown on the Personal Delivery Service page.

Alternatively, customers can arrange to collect their orders from the workshop.